Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. You will receive a notification once your order has shipped.
Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Times:
The transit time of your order will be dependent on the country, please refer to the below table for estimated shipping times:
| Country / Region | Estimated Shipping Time (business days) |
| Singapore | 1 - 3 days |
| Malaysia | 2 - 5 days |
| Brunei | 2 - 5 days |
| Indonesia | 2 - 5 days |
| Thailand | 3 - 6 days |
| Phillipines | 3 - 6 days |
| Taiwan | 3 - 6 days |
| China | 3 - 6 days |
| Hong Kong / Macau | 3 - 6 days |
| Japan | 3 - 6 days |
| South Korea | 3 - 6 days |
| Australia | 5 - 10 days |
| New Zealand | 5 - 10 days |
| USA | 5 - 10 days |
| Canada | 5 - 10 days |
| UK | 5 - 10 days |
| Austria | 5 - 10 days |
| Belgium | 5 - 10 days |
| Denmark | 5 - 10 days |
| Finland | 5 - 10 days |
| Germany | 5 - 10 days |
| Hungary | 5 - 10 days |
| Ireland | 5 - 10 days |
| Portugal | 5 - 10 days |
| Sweden | 5 - 10 days |
| Switzerland | 5 - 10 days |
| Norway | 5 - 10 days |
| Greece | 5 - 10 days |
| Italy | 5 to 10 days |
| France | 5 to 10 days |
| Poland | 5 to 10 days |
| Czechia | 5 to 10 days |
| Europe (Rest of) | 5 to 10 days |
| Netherlands | 5 to 10 days |
| Spain | 5 to 10 days |
| Rest of World | 7 to 14 days |
Please note that delivery times may also be affected by external factors such as weather, custom delays and holidays.
Not seeing a shipping option for your country at checkout?
With the recent rise in shipping costs, we can no longer offer flat rate shipping to some regions. For a custom quote to your delivery area, please contact our support team here!
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment’s progress.
Lost or Damaged Items:
If your package is lost or damaged during transit, please contact us at [your email address] within 7 days of the estimated delivery date, and we will assist you in resolving the issue.
Local Tax / VAT Notice
Please be aware that some countries may impose import duties or VAT, payable upon delivery. These fees are the responsibility of the customer and are beyond our control. If local taxes are not paid, the goods may either be returned to us at the customer's expense or destroyed. Refunds will only be processed once the items have been returned.
Contact Us:
If you have any questions or concerns regarding shipping, please reach out to our customer service team here!
Thank you for choosing NO1, we appreciate your support!